Refund Policy

Effective Date: February 11, 2026

1. Scope

This Refund Policy explains when and how AI Clothes Changer refunds payments for subscriptions and one-time credit purchases.

By purchasing paid features, you agree to this policy and our Terms of Service.

2. Eligible Refund Cases

Refund requests are generally considered when:

Duplicate or incorrect billing occurred
Payment was charged but service was not delivered
A confirmed platform-side technical failure prevented normal use
Unauthorized payment can be reasonably verified

3. Non-Refundable Cases

Refunds are generally not available for:

Change-of-mind purchases
Used subscription periods or consumed credits
User-side upload quality issues or incorrect usage
Service restrictions caused by Terms violations
Requests submitted outside the policy time window

4. Request Time Window

Subscription charge disputes: within 14 days of charge date
One-time credit purchases: within 7 days if credits remain unused
Billing error disputes: within 30 days of transaction date

Requests outside these windows may be denied unless required by applicable law.

5. How to Request a Refund

Submit a request through our Contact pageand include:

Account email
Order or transaction ID
Purchase date and amount
Detailed reason for the request
Any supporting screenshots or logs

6. Review and Processing

Initial response target: 1-3 business days
Decision target: usually within 5 business days
Approved refunds are returned to the original payment method
Payment provider settlement typically takes 5-10 business days

7. Subscriptions and Cancellation

Canceling a subscription prevents future renewals but does not automatically trigger a refund for the current billing period unless your case meets eligibility criteria above.

8. Chargebacks and Abuse

If a chargeback is filed without first contacting support, we may limit or suspend account access while the dispute is reviewed. Fraudulent refund or chargeback behavior may result in permanent account restrictions.

9. Policy Updates

We may update this Refund Policy from time to time. Updates are posted on this page with a revised effective date.